The movie begins with an investment banker Davis Mitchell whose life is shattered and he is all drowned into grief. A very heart breaking and tragic incident of Davis life has made his life so painful that he cannot find any way to heal his pain. In a very tragic car accident, He lost his beloved wife. After this shattering incident, Davis returns to work and there, he writes a letter complaining about the vending machine that is not working properly. In response to his letter, the company’s customer service representative, Karen calls Davis.
By conversing with Davis, she gets so moved by his attitude and his honesty is what she finds the most interesting thing about him. Davis also finds someone with whom he can share all his thoughts and sorrows. Davis finds a friend in Karen and her son also becomes his good friend. With them, Davis finally finds the strength to begin his life in a new way.